Terms of service

OVERVIEW

Welcome to Calora (“Calora,” “we,” “us,” or “our”). Calora operates this website and online store, including all related content, features, products, and services (collectively, the “Services”), to provide customers with access to our made-to-order apparel and related products. Our store is hosted on Shopify Inc. (“Shopify”), which provides the e-commerce platform enabling us to sell our products to you.

These Terms of Service (“Terms”), together with any policies referenced herein, govern your access to and use of the Services. By visiting our site or purchasing from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT RESPONSIBILITY

By using the Services, you represent that you are at least the age of majority in your jurisdiction, or that you have permission from a parent or legal guardian.

You agree to provide accurate, current, and complete information for all purchases. You are responsible for maintaining the confidentiality of your account information and for all activity conducted under your account.

SECTION 2 – PRODUCTS AND MADE-TO-ORDER ITEMS

Most Calora products are made to order and produced specifically after an order is placed. As a result:

  • Orders cannot be modified or canceled once production has begun.

  • Minor variations in color, print placement, or texture are normal and do not constitute defects.

We make reasonable efforts to display product details accurately, but we do not guarantee that product appearance on your screen will precisely match the physical product.

We reserve the right to modify, limit, or discontinue products at any time without notice.

SECTION 3 – ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase. Calora reserves the right to accept or reject any order at its discretion, including for suspected fraud, pricing errors, or supply limitations.

Orders are considered accepted only after payment has been successfully processed. Returns and refunds are governed solely by our Refund & Return Policy.

SECTION 4 – PRICES AND PAYMENTS

All prices are subject to change without notice. Prices displayed at checkout exclude applicable taxes, shipping costs, customs duties, or import fees unless otherwise stated.

You authorize Calora to charge your selected payment method for the total order amount. You represent that you are authorized to use the payment method provided and that all charges will be honored.

SECTION 5 – SHIPPING, DELIVERY, AND INTERNATIONAL ORDERS

Shipping times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs processing, weather, or events outside our control.

For international orders, customers are solely responsible for:

  • customs duties

  • import taxes

  • VAT or similar charges

Once an order is transferred to the carrier, title and risk of loss pass to the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including trademarks, designs, logos, images, and text, is owned by or licensed to Calora and protected under applicable intellectual property laws. Unauthorized use is prohibited.

SECTION 7 – THIRD-PARTY SERVICES

The Services may include links or access to third-party tools or websites. We are not responsible for third-party content, services, or transactions. Use of third-party services is at your own risk.

SECTION 8 – RELATIONSHIP WITH SHOPIFY

Calora is powered by Shopify. All transactions are solely between you and Calora. Shopify is not responsible for any aspect of sales, fulfillment, or disputes related to your purchase.

SECTION 9 – FEEDBACK AND REVIEWS

By submitting reviews or feedback, you grant Calora a perpetual, royalty-free license to use such content for marketing and business purposes. You are solely responsible for the accuracy and legality of your submissions.

SECTION 10 – PROHIBITED USES

You may not use the Services for unlawful purposes, fraud, infringement of intellectual property, harassment, impersonation, or any activity that interferes with the operation or security of the Services.

SECTION 11 – DISCLAIMER OF WARRANTIES

All products and Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied.

SECTION 12 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Calora shall not be liable for indirect, incidental, punitive, or consequential damages arising from your use of the Services or products, including lost profits or data.

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold harmless Calora and its affiliates from any claims arising out of your breach of these Terms or misuse of the Services.

SECTION 14 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Calora is headquartered, without regard to conflict-of-law principles.

SECTION 15 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.

SECTION 16 – CONTACT INFORMATION

Questions regarding these Terms may be directed to:

Calora
📧 support@caloracollection.com
📍 [2247 San Diego Ave, STE 135, San Diego, CA, 92110, USA]